Privacy policy

PRIVACY STATEMENT

We take your privacy seriously, and this Privacy Statement explains how Claire Melbourne (collectively, “we” or “our”) collects, uses, shares, and processes your information.

If you have any questions about this statement or how we handle your data, contact us at support@claire-melbourne.com.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data linked to information that can be used to identify you directly or indirectly. Personal data does not include data that has been irreversibly anonymised or aggregated so that it can no longer allow us to identify you, whether in combination with other information or otherwise.

Promoting Security and Protection

We respect the principles of legality, legitimacy, and transparency, use and process the minimum amount of data within a limited purpose, and take technical and administrative measures to protect data security. We use personal data to help verify user accounts and activities, as well as to promote protection and security, monitoring fraud and investigating suspicious or potentially illegal activities or violations of our terms or policies. This processing is based on our legitimate interest in helping ensure the safety of our products and services.

Below is a description of the types of personal data we may collect and how we may use it:

What Personal Data We Collect

i. Data you provide:
We collect personal data that you provide when using our products and services or interacting with us in any other way, such as when creating an account, contacting us, participating in an online survey, using our online help or chat tool. If you make a purchase, we collect personal data related to the purchase, as well as other account and authentication information, billing, shipping, and contact details.

ii. Data about your use of our services and products:
When you visit our website/app, we may collect data about the type of device you use, your device’s unique identifier, your device IP address, operating system, browser type, usage information, diagnostic information, and location information about or from computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine an approximate device location and allow us to improve our products and services.

How We Use Your Personal Data

In general, we use personal data to provide, improve, and develop our products and services, communicate with you, offer targeted advertising and services, and protect ourselves and our customers.

i. Providing, improving, and developing our products and services:
We use personal data to help provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analytics, research, and audits. This processing is based on our legitimate interest in offering you products and services and ensuring business continuity. If you participate in a contest or other promotion, we may use the personal data provided to administer such programs. Some of these activities have additional rules that may contain further details about how we use personal data, so we recommend reading these rules carefully before participating.

ii. Communicating with you:
Subject to your prior explicit consent, we may use personal data to send you marketing communications related to our own products and services, communicate about your account or transactions, and inform you about our policies and terms. If you do not wish to continue receiving marketing communications by email, please contact us at support@claire-melbourne.com to unsubscribe. We may also use your data to process and respond to your requests when you contact us. Subject to your prior explicit consent, we may share your personal data with third-party partners who may send you marketing communications related to their products and services. Subject to your prior explicit consent, we may use personal data to personalise your experience with our products and services and on third-party websites and apps, and to measure the effectiveness of our promotional campaigns.

NOTE: For any of the uses of your data described above that require your prior explicit consent, please note that you may withdraw your consent by contacting us at support@claire-melbourne.com.

Definition of "Cookies"

Cookies are small pieces of text used to store information in web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data stored on your browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookies Statement, we refer to all of these technologies as “cookies.”

Use of Cookies

We use cookies to provide, protect, and improve our products and services, for example, by personalising content.