Shipping policy

Delivery Information

The delivery period consists of two phases:

1. Processing Time (1–2 business days):
Order confirmation, personalisation, quality check, and packaging.

2. Delivery Time:

• Australia: 6–9 business days

3. Shipping Options:
We offer free Express Shipping for orders over AUD 70.
For orders under AUD 70, a shipping fee of AUD 6.99 applies, except during promotional periods where this rate may change.

4. Warehouse Operating Hours:
Our warehouse operates Monday to Friday.
The cut-off time is 5:00 PM (AWST – Australian Western Standard Time).

ADDRESS CHANGE

Address changes are only possible for a short period after placing the order. Please contact our Customer Service at support@claire-melbourne.com.

CANCELLATION

Please note that once an order is placed, it cannot be edited or cancelled before delivery. All orders are processed immediately to ensure delivery within the stated timeframe.

LOST / RETURNED PACKAGE

If a package is lost or cannot be delivered due to a logistical issue, we will immediately send a replacement package. Please contact Customer Service at support@claire-melbourne.com.

MY PRODUCT IS DEFECTIVE

How inconvenient! Unfortunately, your product may be damaged during transport or the wrong item delivered. We will send a replacement package free of charge the first time, but a refund cannot be issued.

What if the product is defective a second time?
We will then refund the full amount paid.

QUESTIONS?

Send us a message via live chat or email support@claire-melbourne.com, and we will respond as soon as possible.